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improve the custom Manufacturing Industries.
As an industry-leading Manufacturing software development company, we help our clients’ develop software product and web development solution strategies by building teams that help them accelerate their custom software development efforts.
BTH has over 100 years of combined technical leadership and software development experience and a proven track record of delivering high-quality software app development solutions. This development services experience allows us to proudly serve our customers by matching top talent from Latin America with companies looking to increase growth and manage costs.
We have exceptional experience building custom healthcare software development solutions for Manufacturing companies, and we significantly understand software compliance, scalability, security, and long-term relationships.
Please describe your company and your position there. We are an Oil & Gas industry. I currently am an employee working in the IT field as an Info Technology Analyst II being the Team Lead for the IT Service Desk.
For what projects/services did your company hire BTH Technology? We chose to partner with BTH to help us look for new analysts within Tijuana (MX) in order to expand our Service Desk outside of the US.
What were your goals for this project? Our goals were to hire 4 solid analysts and have a secure team in our Tijuana facility. We ran into a few challenges with some of the analysts but BTH was always quick and very good at keeping us updated with any new potential candidates and making sure our needs were met.
For what projects/services did your company hire BTH Technology? We chose to partner with BTH to help us look for new analysts within Tijuana (MX) in order to expand our Service Desk outside of the US.
What were your goals for this project? Our goals were to hire 4 solid analysts and have a secure team in our Tijuana facility. We ran into a few challenges with some of the analysts but BTH was always quick and very good at keeping us updated with any new potential candidates and making sure our needs were met.
“With BTH, I know that I don’t have to wait hours or days for a response on any urgent issues.”
– Gas Turbine Manufacturing
Can you share any outcomes from the project development that demonstrate progress or success?
With the recent analysts that BTH had presented to us, I feel like we have found our permanent team do to their outstanding recruitment. With those 4 additional analysts on our team, we now have more coverage to help our users via phone calls and chats which means that we have less wait times and are able to assist users in a more timely manner. As mentioned, our main goal with BTH was to have a proper team in Tijuana which we have now achieved, our next goal is to make sure that this new team is strong and able to provide excellent IT support/knowledge to our users.
How effective was the workflow between your development team and theirs base on your manufacturing industry needs?
My team and I meet monthly with BTH in which we discuss any issues or concerns on our end that BTH can help identify and resolve. For example, we did have an issue with an analyst who was showing up late for his shifts, we had mentioned this to BTH who took immediate action and reached out to that analyst. Once they had a discussion with him we started noticing that he took his role more seriously and we haven’t had any type of tardiness issues with the analyst since. BTH was able to find a resolution to help that analyst and our team. We communicate regularly via email and the BTH team is always very responsive, if I ever come across an issue or if I need clarification in any aspect they are always quick to jump in a meeting with myself and my team and assist us.
What did you find most impressive about this software design development company?
With BTH, I know that I don’t have to wait hours or days for a response on any urgent issues. If one employee is unable to assist at the moment, another employee working with us will jump in and do their best to help us come to a resolution. Working in a call center/Service Desk, customer service is a huge thing in our field so I always look for that when working with others and I can without a doubt say that BTH customer service is top tier.
Are there any areas for improvement like?
I’ve just come into the role of the Service Desk lead recently but and from my perspective I don’t see anything that BTH has to improve on. We were very straightforward with what we wanted and what was expected of them and they have been able to deliver every time.
BTH quickly built an engineering team that became so important to the core competencies that they bought out the team through our buy operate transfer clause of the MSA. The team members became full-time employees of our Client. This success was possible due to our flexible business model and the skill in finding the right person for the right job at the right time. The Client had such a great experience with BTH that they are now engaging with us to do a full code rewrite to consolidate purchased technology.
Our Executive Team proudly provides complete support for each custom application development project from deployment to completion.
Our client-centric software development solutions have made us the app development provider of choice for clients such as Akido Labs, Datacubed Health, Sema Technologies, and Semantic AI, among others. With thousands of software development engineers deployed to date, clients love our personalized high-touch approach.
With high-quality delivery web development services and strong customer support and management, we give you the ability to focus on business decisions rather than software development issues.
Join us for an engaging LinkedIn Live session, Engineering Metrics to Successfully Manage Your Software Engineering Team, featuring top industry experts who will provide valuable insights into measuring and enhancing engineering team performance. Steve Taplin, CEO of BTH Technology, will be joined by Edgar Garcia, Lead Project Manager at BTH Technology, and Larry Heminger, CTO of Jabra Hearing, as they dive into essential metrics that can drive productivity, efficiency, and team alignment.
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